Shipping Policy

Last updated: October 29, 2026

Thank you for shopping with Twosoule. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are processed on business days, excluding weekends and public holidays in Germany.

Orders placed after noon, on weekends or on public holidays may begin processing on the next business day.

Once your order has been dispatched, we will send you a shipping confirmation by email. Tracking information will be provided where available.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise. Delivery times may be affected by carrier delays, weather conditions or other circumstances beyond our reasonable control.

Shipping Costs

Shipping costs depend on the delivery destination and the available shipping method.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Free standard shipping is available on orders of €50 or more. For orders below €50, standard shipping costs apply.

All prices displayed on our website include applicable German VAT, unless expressly stated otherwise. Any applicable shipping costs will be shown separately at checkout.

Shipping Destinations

We ship to Germany and other countries within the European Union (EU).

Available shipping methods and applicable shipping costs depend on the delivery destination and will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, we will email you a shipping confirmation with a tracking number or link, where available.

Please note that tracking information may take some time to update after dispatch.

Address Accuracy

Please check that your shipping address is complete and correct before placing your order.

If you notice an error, contact us as soon as possible at info@twosoule.com. We will do our best to help, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

Lost, Damaged or Delayed Packages

If your order has not arrived within the estimated delivery period, or if it arrives damaged, please contact us at info@twosoule.com and include your order number.

We will investigate the issue and assist you with the next steps.

Your statutory consumer rights remain unaffected. Nothing in this policy excludes our responsibility where we are legally responsible for loss, damage or delivery issues.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@twosoule.com.

We will try to accommodate your request if the order has not yet been processed or dispatched. Once an order has been dispatched, changes may no longer be possible.

If an order is cancelled and a refund is due, the refund will be processed in accordance with applicable law and, where possible, returned to the original payment method.

Your statutory right of withdrawal and other mandatory consumer rights remain unaffected.

Returns

Eligible returns are shipped back at Twosoule's expense. Please contact us before returning an item so that we can provide the return instructions and a return shipping label where applicable.

For further details, please refer to our Return and Refund Policy.

Questions?

If you have any questions about shipping, please contact us:

Adelle Ventures UG (haftungsbeschränkt)

Lise-Meitner-Straße 39
10589 Berlin
Germany

Email: info@twosoule.com
Website: www.twosoule.com